2021 Gold Medal Award Winners announced week of November 22!
Seventh annual
The Gold Medal
Service Awards 2021
For Outstanding Customer Service
2021 Gold Medal Service Award Sponsors
What Stores Are Eligible?
  • All Independently owned shoe stores.

Who Nominates Stores?
  • Stores can nominate themselves.
  • Stores can be nominated by industry colleagues.
  • Stores can be nominated by sponsoring companies.

How do I nominate a store?

Email us here: nominations@goldmedalserviceawards.com


Footwear Insight, working with Franklin Retail Solutions, mystery shops and rates top footwear specialty stores in the United States. Each store will be graded on more than 24 criteria (beginning with the greeting and extending through the fitting process, selection, all the way through to checkout). The scores are processed and the top stores are recognized in a special report published in Footwear Insight. The store with the highest score will be featured on the cover. This is a highly read feature as stores see how they measured up against the criteria and the other top stores in the country.

Each store that achieves the Gold Medal Service Award recognition will receive a special window decal, promotional signage and a social media toolkit recognizing its achievement so it can promote that honor to its customers and their community.


Jeff Nott, Publisher: jnott@formula4media.com

Download the 2021 Criteria PDF

2019 GOLD MEDAL Service Award winners

Ahh Comfort Shoes
Arlington Heights IL
Alan's Shoes
Tucson, AZ
Alec's Shoe Store
Nashua, NH
Beck's Shoes
San Jose, CA
Becker's Best Shoes
Mount Dora, FL
Brooks Shoes for Kids
Santa Monica, CA
Brown's Shoe Fit Co.
Ft. Collins, CO
Burch's Shoes
Eugene, OR
Burton's Shoes
Lodi, CA
Chandler's Walk Shoppe
Salt Lake City, UT
Chiappetta Shoes
Kenosha, WI
Comfort Footworks
Matthews, NC
Comfort One Shoes
Frederick, MD
Comfort Plus Shoes & Footcare
Leawood, KS
Cook & Love Shoes
Memphis, TN
Coolest Shoes in California
Carlsbad, CA
Denver, CO
Desert Birkenstock
Las Vegas, NV
Elliott’s Boots
Knoxville, TN
ELM Shoes
Greencastle, PA
Eneslow Shoes & Orthotics
New York, NY
Esmond's Shoes
Richmond, IN
Evans on the Common
Townsend, MA
Felger's Footwear
Houma, LA
Foot Savvy
Greenwood Village, CO
Foot Solutions Columbia
Columbia, SC
Foot Solutions Easton
Easton, PA
For Your Toes and Feet
Houston, TX
Golden Shoes
Traverse City, MI
Harry's Shoes
New York, NY
Austin, TX
Johnson's Shoes
Chico, CA
Joy-Per's Shoes
Salinas, CA
K&D Shoes
Conyers, GA
Karavel Shoes
Austin, TX
Kassis Brothers' Shoes
Charleston, SC
Lamey Wellehan
Auburn, ME
Little's Shoes
Pittsburgh, PA
Lucky Shoes
Fairlawn, OH
Mar-Lou Shoes
Lyndhurst, OH
Market Street Shoes
Seattle, WA
Miroballi Shoes
Orland Park, IL
Modern Shoe
Provo, UT
Sarasota, FL
Montano’s Shoes
Saugerties, NY
On the Run
San Francisco, CA
Pegasus Footwear
Woodstock, NY
Peterson Shoes
Anoka, MN
Sharon, PA
Schuler Shoes
West Roseville, MN
Shoe Fly
Shoe Mill
Clackamas, OR
Smith & Davis Clothing
Fayetteville, GA
Smith's Shoes
Odessa, TX
Soft Shoe
Richmond, KY
Sole Provisions
Wading River, NY
Stan's Fit for Your Feet
Brookfield, WI
Step Ahead
Aiea, HI
Ted's Shoe & Sport
Keene, NH
The Alaska Walking Store
Anchorage, AK
The Foot Performance Center
Rochester, NY
The Foot Spot
Leawood, KS
The Foot Store
Mt. Pleasant, SC
The Foot Traveler Shoe Company
Buford, GA
The Ultimate Foot Store
Honolulu, HI
Tops For Shoes
Asheville, NC
Turnpike Comfort Footwear
Fresh Meadows, NY
Valley Sole
Huntsville, AL
Vanderloop Shoes
Little Chute, WI
Vernon Powell Shoes
Salisbury, MD
Vionic by Lucky Shoes
Fairlawn, OH
Walk'n Shoes
Boca Raton, FL
Walking Comfort
Centerville, UT
Waxberg's Walk Shoppe
Niles, IL
Wesley's Shoes
Chicago, IL
Westlake Shoes
Westlake Village, CA
When The Shoe Fits
Vancouver, WA
Woldruff's Footwear & Apparel
Goshen, IN
Sponsorship information